How to Create a BigRock.com Account

Several months ago, Answerable.com changed its name to BigRock.com. If you had an existing Answerable.com account before the name change, I believe your account would have been automatically converted to a BigRock.com account.

I still had some domain names registered big rock com How to Create a BigRock.com Account with Answerable.com that I sell from time to time, so these were moved to BigRock.com automatically. And since my buyers usually don’t have a BigRock.com account, they would always ask me how to create one.

If you check the BigRock.com website, it doesn’t tell you how to create an account. It’s probably because they want you to buy a domain name or another service before you can create an account.

So here is the procedure for anyone who is wondering how to to create a BigRock.com account.

You do not need to buy a domain name or any BigRock.com services to create a BigRock.com account.

To create a BigRock.com account:

    1. Go to https://www.bigrock.in/login.php. The BigRock.com login page appears.
    2. Fill out the New Customer Registration form on the left side of the page.
    3. Click Register. BigRock.com sends a confirmation email message to the email address that you specified in the New Customer Registration form.
    4. Check your email inbox for the confirmation email message from BigRock.com.
    5. If your confirmation email has arrived, you can start using your new BigRock.com account.
    6. Go back to https://www.bigrock.in/login.php.
    7. Enter your user name and password in the Existing Customers form on the right side of the page to log on to your account.

That’s it. You have completed creating a BigRock.com account. Yay!

Cease and Desist Letter from Google

When I was just starting with domaining, an anonymous wise man on NamePros (a domain name forum) said to me, “Don’t let a possible trademark violation stop you from registering a good domain name.”

I didn’t really think seriously about what he said. For one, I usually steered away from trademarked domain names. I didn’t think it was worth the risk. And I did that for years.

Until one day last week when I saw one domain name that I couldn’t resist registering. It had Google in it. It was a great keyword domain that was getting a lot of searches.

Realizing the possibility that I had stumbled onto a potential goldmine, I furtively looked around me to make sure no one was looking, and then I proceeded to stake my claim on the domain name — by registering it.

After I received an email confirmation from the registar that the domain was now under my name, I started planning the type of website I would create using the domain name. What kind of content, what keywords to focus on, how to promote the site, et cetera. I spent hours doing this until late night, and then I thought I’d continue the next day. So I went to bed.

When I woke up the next morning, I had my usual breakfast, and then I went back to my computer to check my email and continue my website planning. I saw a message from a company called Fenwick. Thinking it was another invitation for partnership or joint venture, I opened the message and saw the following attachment:

Dear Sir or Madam:

Google Inc. (“Google”) is the owner of the well-known trademark and trade name GOOGLE, as well as the domain name GOOGLE.COM.  As you are no doubt aware, GOOGLE is the trademark used to identify Google’s award-winning search engine, located at http://www.google.com.  Since its inception in 1997, the GOOGLE search engine has become one of the most highly recognized and widely used Internet search engines in the world.  Google owns numerous trademark registrations and applications for its GOOGLE mark in countries around the world.

Google has used and actively promoted its GOOGLE mark for a number of years, and has invested considerable time and money establishing exclusive proprietary rights in the GOOGLE mark for a wide range of goods and services.  As a result of its efforts, the GOOGLE mark has become a famous mark and a property right of incalculable value.

You have registered, without Google’s permission or authorization, the domain name googlexxxxxxxx.com (the ‘Domain Name’).  The Domain Name incorporates the famous GOOGLE mark in its entirety, and, by its very composition, suggests Google’s sponsorship or endorsement of your website and correspondingly, your activities.  Further, your registration and any use of the Domain Name misleads consumers into believing that some association exists between Google and you, which tarnishes the goodwill and reputation of Google’s services and trademarks.

Your registration and use of the Domain Name is actionable under the Uniform Dispute Resolution Policy (‘UDRP’).  Under similar circumstances, Google has prevailed in numerous UDRP actions.  These decisions are located online at http://www.icann.org/udrp/udrpdec.htm.

In view of the above, we must demand that you provide written assurances within 7 days that you will:

  1. Immediately discontinue any and all use of the Domain Name;
  2. Take immediate steps to transfer the Domain Name to Google;
  3. Identify and agree to transfer to Google any other domain names registered by you that contain GOOGLE or are confusingly similar to the GOOGLE mark; and
  4. Immediately and permanently refrain from any use of the term GOOGLE, the GOOGLE logo or any variation thereof that is likely to cause confusion or dilution.

Sincerely,
FENWICK & WEST LLP

I’d never received a Cease and Desist (C&D) letter before so I wasn’t really sure if the letter that I was reading was actually one. It wasn’t until I read it again that I became convinced it actually was a Cease and Desist letter.

So I started thinking. It does have the word ‘Google’ in it, and that’s their trademark. What was I to do? There was only one wise thing to do — give ‘em what they want.

So I emailed them back, and asked for their Go Daddy details so I could push the domain name to their account. They replied, and then I pushed the domain name. With that went the hours that I spent registering the domain and planning the website.

So what’s the moral of the story? Be good. Don’t take what is not yours. And, most importantly, don’t listen to just anybody online, no matter how wise they seem to be. Especially if they are anonymous, like the wise man that I met at the NamePros forum.

My grandmother used to tell me, “A good man does the right thing, even when no one is looking.”

I guess I was bad. But it was just for one day.

Go Daddy Geniuses

I sold a domain name for US$1,750 via Go Daddy‘s Premium Listing in December 2010. I was told it takes them about 45 days to issue the cheque. Go Daddy doesn’t send domain sale proceeds via PayPal. Why not? That I still have not figured out.

Anyway, so come February 2011, I was already eagerly anticipating the arrival of my Go Daddy cheque for US$1,750. For me, a domain sale isn’t complete until I have the money (or in this case, a cheque) in my hands.

Last week, I received a mail from Go Daddy. Based solely on the thickness of the envelope, I could tell that it was the Go Daddy cheque that I had been waiting for. I excitedly ripped the side of the white envelope open, and then pulled out the cheque.

There it was. A check for One Thousand Seven Hundred Fifty Dollars and 00 Cents. That’s what it said. And here’s what it looks like.

go daddy cheque Go Daddy Geniuses

Sweet eh? Yes, definitely.

Except for the fact that they missed one minor detail.

My name. Instead of my name, they wrote the cheque out to:
Domain Manager DOMAIN MAY BE FOR SALE.

That’s the name that I use in the WHOIS records of the domain names that I want to sell.

Apparently, some genius or geniuses at Go Daddy decided that that’s the name that appears in the WHOIS record of the domain that I sold, so that must be my name. Grrrreat!

I don’t live in the US. And because of that, it takes my bank one month to encash cheques from US banks. Probably because they have to send the cheque back to the US (or something like that) to verify its authenticity (Thanks, Frank Abagnale, Jr.!). Which means that I may have to wait another two months to actually get the money — one month (I hope less) for Go Daddy to send me a new cheque with the correct name and another month for my bank to process and encash the cheque.

Two months. All because someone wasn’t really paying attention when he or she was typing the name of the recipient on the cheque. Genius!

February 19th 2011 update: I contacted my Go Daddy account manager about this issue a couple of days ago. He wrote back yesterday and informed me that their Account Department will write and send a new cheque for with my correct details in two weeks. Thank God, at least it’s not a month.

Domain Registrar Review: Answerable.com Sucks

This is a domain registrar review of Answerable.com based on my personal horror experience with them. They suck as a domain registrar for losing my domain and not getting it back for me. No, the domain did not expire — it disappeared from my Answerable.com account and ended up with another domain registrar. Read on.

I had a domain name registered with Answerable.com and, for the past six months, I was able to manage and point it to different nameservers from my Answerable.com account. I had a WordPress blog running on that domain name with quite a number of posts.

In January, I decided to switch to a different Web host, so I had to migrate my blogs from the old host to the new one. I logged into my Answerable.com account to point the domain to the new Web host, but I couldn’t find my domain in my Answerable account. I was sure it was there before and that I was able to manage it from my Answerable.com account. Here’s a chronology of what happened next.

  • January 28th: I created a support ticket via the Answerable.com support page and I requested them to look into why my domain was missing from my account. I received a reply within the hour and I was told that they’re checking with product management. I waited.
  • February 6th: A week after the created the ticket, I hadn’t received an update from them. So I send them another message via the support ticket.
  • February 9th: I received a reply and I was informed that they need some more time to figure out the issue. They closed the message with “Have a nice day!”.
  • February 12th: I received an update from them, telling me that the original registrar surrendered their accreditation so my domain was now under the control of another domain registrar. Doh! I thought they were the registrar — I was managing the domain name from my Answerable.com account. They said they’re trying to get in touch with the proper authorities and that they’ll update me when more information is available to them. They closed the message with “Have a pleasant day.”
  • February 13th: I replied to their message and requested them to fix the issue ASAP because it was impacting my online business. I was developing that blog as one of my first niche sites and I had already invested time and money on that blog.
  • February 15th: They replied with the same canned response — “we need more time” and “we’re still checking with the proper authorities”. And, of course, they ended their message with “Have a wonderful day!”.
  • February 22nd: I sent them another message and asked if they actually know what’s happening to my domain and when the issue will be fixed.
  • February 23rd: They replied that the situation is still the same. And that I should “Have a pleasant day.”
  • March 7th: I wrote, “Two weeks later… Any update on this?”
  • March 10th: They wrote “still the same”.
  • March 11th:  Surprise! They wrote me back without my bugging them. They said that my domain name is now with a new registrar. Dude, we knew that 30 days ago. And that I should contact the new registrar to be able to manage my domain name. Ugh! That’s your job, dude. You lost my domain name you should get it back for me. As usual, “Have a nice day!” Yes, I am — especially with the excellent service that I am getting from the worst domain registrar I have encountered.

Answerable.com was my domain registrar and, technically, it still is since I did not authorize the domain transfer and the domain registration period for which I paid Answerable.com has not yet expired.

So what do I do now, besides this critical domain registrar review of Answerable.com? What else but beg the new domain registrar to give me access to my domain name, which Answerable.com lost.

Update (April 12th 2010): I got my domain name back! Not because Answerable.com got it back for me, but because I pestered the new registrar to give me access to my domain name. The blog has lost its PageRank and its search ranking. I’ll have to spend months again working on getting those back, all because my domain name registrar couldn’t do its job.

Have a nice day !!

How to Push a Go Daddy Domain Name

If you need to transfer a domain name from your Go Daddy account to another Go Daddy account (for example, if you sold the domain name), here are the steps for completing the domain name transfer.

In the Webmaster and domaining communities, the transfer from one Go Daddy account to another Go Daddy account (or any other registrar account, for that matter) is referred to as a push. So if someone asks you to “push”, please don’t shove the guy.

What You Will Need
You will need the following details, which you can get from the owner of the Go Daddy account to which you want to transfer the domain name:

  • Go Daddy customer # (customer number) or login name
  • Go Daddy email address (email address used when the user signed up with Go Daddy)

How to Push a Domain Name on Go Daddy

  1. Visit http://www.godaddy.com.
  2. Log in to your Go Daddy account.
  3. On the navigation bar (at the top), click the My Account tab.
  4. On the left menu under My Products, click Domain Manager. The Domain Manager opens in a new window.
  5. On the Domains tab, click Search.
  6. Under the Domain Name section after the box labeled Starts with, type the domain name that you want to search for.
  7. When the domain name appears, select the check box next to it, and then click Account Change. The Initiate Account Change form appears.
  8. In New registrant’s Customer # or login name, type the customer # or login name of the user to whom you want to transfer the domain name.
  9. Under Domain’s contact information, click the Use details from specified customer account option. I strongly recommend selecting this option for reasons that I will explain in another post.
  10. In New registrant’s email address, type the email address of the new registrant that is associated with the Go Daddy account. Retype the email address in Confirm email address.
  11. If you want the domain name to remain pointed to the current nameservers, select the Keep the current nameservers for these domains check box. If you do not select this check box, the domain will be pointed to Go Daddy’s parking nameservers automatically.
  12. Click Next.
  13. Select the two check boxes to agree to Go Daddy‘s Change of Registrant agreements, and then click Next.
  14. Click Finish.

go daddy account change1 How to Push a Go Daddy Domain Name

You have completed initiating the domain name transfer from one Go Daddy account to another. The new registrant will receive an email from Go Daddy within the next few minutes with instructions on how to complete the domain name push. Once the push is completed, you will receive an email notification from Go Daddy that the domain name has been transferred successfully to the new registrant.